FAQs
Have questions about our team, hospital, or care? We’ve put together this list of Hillside Small Animal Hospital FAQs to help address our most common inquiries.
Frequently Asked Questions
These Hillside Small Animal Hospital FAQs are designed to provide clear, helpful answers and give you confidence in the care your pet receives from our team. If you don’t see your question below, please feel free to reach out—we’re always happy to help.
General Information
Do I need an appointment, or do you accept walk-ins?
Appointments are recommended to ensure timely care, but we do accept walk-ins for urgent needs when possible.
What animals do you treat?
We provide care for dogs and cats.
Where are you located, and do you have parking available?
We are located at 4400 Hartman Lane, Batavia, Ohio. On-site parking is available for clients.
Client Communication & PetDesk App
How can I communicate with the hospital or request services?
We use the PetDesk app to make communication easy and convenient. Through PetDesk, clients can:
- Request appointments
- Submit medication refill requests
- View their pet’s vaccination records
The PetDesk app can be downloaded on your smartphone. Please contact us if you need assistance getting set up.
Can I still call the hospital directly?
Yes! You are always welcome to call us at 513-735-0738 or text us at 513-735-0888 during regular business hours.
Medical Care & Services
What services do you offer?
Our hospital provides wellness exams, vaccinations, surgery, diagnostics, dental care, and more.
How often should my pet have a wellness exam?
Most pets benefit from an annual exam. Senior pets or those with chronic medical conditions may require more frequent visits.
When should my pet be vaccinated?
Puppies and kittens begin vaccinations at 6–8 weeks of age. Adult pets require regular booster vaccinations as recommended by the veterinarian.
Do you offer dental cleanings and dental X-rays?
Yes. We provide professional dental cleanings, oral exams, and full-mouth digital dental radiographs.
Emergencies
What should I do in an emergency?
Please call us immediately at 513-735-0738. If we are unable to see your pet, we will refer you to the nearest 24-hour emergency hospital.
Can I bring my pet in without calling first during an emergency?
We recommend calling ahead so our team can prepare, but we will always do our best to assist urgent cases.
Surgery & Procedures
What should I know before my pet’s surgery?
We provide pre-surgical instructions, including fasting requirements and medication guidelines. A pre-operative exam and bloodwork are often required.
How do you monitor pets during surgery?
Pets are closely monitored by trained veterinary staff using advanced equipment to track heart rate, blood pressure, oxygen levels, and other vital parameters.
What is the recovery process like after surgery?
Recovery varies depending on the procedure. We will provide detailed home-care instructions and schedule follow-up appointments as needed.
Billing & Insurance
Do you accept pet insurance?
While we do not process pet insurance claims directly, we are happy to provide documentation to help you submit claims.
What payment methods do you accept?
We accept cash, major credit/debit cards, and third-party financing options such as CareCredit or Scratchpay (if applicable).
Medication & Prescriptions
Can I refill my pet’s prescription online?
Yes. Prescription refill requests can be submitted through the PetDesk app, our online pharmacy, or by calling our office.
Do you offer preventive medications for fleas, ticks, and heartworms?
Yes. We carry veterinarian-recommended prevention products.
Boarding & Additional Services
Do you offer boarding or grooming?
We offer boarding services for established clients. Grooming services are not available.
Are vaccinations required for boarding?
Yes. Proof of current vaccinations is required to ensure the safety of all pets.
Hospital Policies & Safety
Are there any safety requirements for bringing my pet into the hospital?
- Cats must arrive in a secure carrier. If you do not have one, a carrier can be provided.
- Dogs must be on a non-retractable leash at all times.
These policies help reduce stress and prevent accidents within the hospital.
New Clients
What should I bring to my first appointment?
Please bring any previous medical records, a list of current medications, and any questions or concerns you’d like to discuss with the veterinarian.
Still Have Questions?
These Hillside Small Animal Hospital FAQs are meant to be a helpful starting point, but every pet and situation is unique. If you have additional questions or need personalized guidance, our friendly team is always here to support you and your pet.
We look forward to caring for your companion and welcoming you to the Hillside family.